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jimbo77
23rd August 2003, 12:05 AM
To all who are interested, as I posted earlier, I vacationed in the central New York State area, only 11 miles from Oneida Suzuki. I grew up around there, and visited that store many times in my youth. Well, I'd like to report that the place has changed little in the 20 years since I had last been there.

You have to picture this. Oneida is a small town in Central NY, near Syracuse. There population may be 10,000. 10% of that is from the local Oneida native american indian tribe. ( I won't go off on my diatribe as to how this tribe is negatively impacting this area ). Oneida Suzuki is a small shop, catering to a rural economy that isn't strong, and to survive, they offer a wide range of products, from motorcycles, to four wheelers, to chain saws !!! What they offer most is down home friendliness, and a desire to treat their customers well. I was there to buy nothing, but had good conversations with the people there. I took a quick tour of their small facility. They had a decent showroom, with bikes and gear, and accessories, and a small shop area in back, which was very clean. The majority of their sales was oriented toward off road, such as dirt bikes and four wheelers. ( I affectionately refer to this area as "Redneck New York"; I can say that as I grew up in that area). Its not hard to understand how they offer such good pricing, as they've been in that area for decades, and their overhead is low. Combined with the local economy, the pricing makes sense. As for the quality of their mechanical service, I can not say other than what my youngest brother stated since he purchased his RM250 from them (also at a great price). He had issues not uncommon to those we've all read about and in fact stated regarding our own dealers. I got the impression this place actually took the time to get to know the customers. (I would venture to guess many dealers are like this, and it takes some effort on the part of the customer to get to know the dealer also.)

My only regret is on my trip to Oneida that day, I left my camera at home by mistake. I would have grabbed a couple shots for you all to see. I was too preoccupied thinking of the route I would take to get to them, seeing the coutryside, the rolling hills, the curvy roads. All of which I don't get in Florida. To end up the report, I will do as much internet business with Oneida Suzuki as I'm able, for a few reasons. They offer good pricing, they seem to be good people, and I know their local economy can use the extra bucks.

There you have it...

nittyp
23rd August 2003, 12:30 AM
Yeah, I have to agree.. When I got my new GSXR a few weeks back, I wanted the matching helmet for the 'alstare' gixxer.. I went to my local Suzuki shop and they said they could get the helmet, but it would take a few weeks. I said I wanted to check online and so I didn't order it.. Went home, typed in 'suzuki superstore' into Yahoo and it came up with Onieda Suzuki! I went to their website and saw that they were advertising the same Shoei 'alstare' helmet that my dealer needed two weeks to get, Onieda had it in my size and in stock ready to ship. I also got a great matching tank pad from them too! I ordered two day air shipping, since I was without a lid. Well the very next day when the helmet and tank pad were supposed to ship, New York had that power outtage! Didn't stop Onieda Suzuki! They still processed my order and shipped it UPS that day!

Two days later, it was on my porch!

They have a great email reply program too! They email you to let ya know they got your order, then they email to tell you their processing the order, and again to tell you it shipped (and provided a tracking number!)..

Great service and as a bonus, they had the helmet for $50 cheaper than the local Suzuki here in Oakland had it for!!

Give 'em a try! I think you'll be pleased!

nittyp :niceone:

rjk
23rd August 2003, 12:35 AM
Very interesting. Would have expected a large place due to the product they have. I would imagine their internet business is substantial. I'm sure they appreciate our business!! Thanks for the report....I was curious. :niceone: Are you sure you didn't buy anything??

jimbo77
23rd August 2003, 11:22 AM
Originally posted by rjk@22nd August 2003, 09:35 PM<br /><br /> Very interesting. Would have expected a large place due to the product they have. I would imagine their internet business is substantial. I'm sure they appreciate our business!! Thanks for the report....I was curious. :niceone: Are you sure you didn't buy anything??
Just goes to show you don't need a large storefront to have good prices and service. And no, I didn't buy anything, after all, I was 1200 miles from home....though I was looking very closely at the leftover '02 GSXR1k for only $8599. What what a stable that would be.....SV1k and Gixxer1k... :wub:

jrl305
23rd August 2003, 12:13 PM
Jim,

I hear that we have a place like that here in FL. It's ARS Powersports in Okeechobee. I'm going to take a ride up there today to check them out. I have heard from a few riders here in Miami that they are friendly and have good prices and are knowledgeable. I'll let you know after I get back this afternoon.

John

speedo66
24th August 2003, 06:10 PM
I have also had very positive experiences with Oneida Suzuki. I've previously bought my seat cowl from them, and used their price to make my local dealer match on the purchase of my bike. When I wanted the SV baseball cap, my local dealer wanted $18, but they only $12. With tax and UPS shipping it would have been the same as the local dealer, who was bitching about ordering it because they came in threes. So I asked Dominic who seems to handle parts if he could just throw it in a manilla envelope or a box and throw it in the mail. He did and it still was cheaper than the local dealer by a few dollars. At that point I didn't care about the money, just prefered to do business with them, liked their attitude much better. You can pick it up even on the phone. Wish they were my local dealer.